Customer Experience Expert
Who are we?
About the company
About the team
Role Details
What You'll Do
Own the full customer journey, from handling insurance claims and resolving service queries to converting quotes into active policies.
What You’ll Need
3 years in customer service or claims with a strong record of performance. You thrive in fast-paced environments, solve problems quickly, and communicate with clarity and care.
Bonus Points
Know bikes? Great, we’ll put that to good use. If not, don’t worry, we’ll train you. What matters most is your ability to deliver exceptional service.
What We Offer
- Base salary + night shift allowance
- 21 leave days + your birthday off
- Disability income benefit
- Staff-only deals on salvaged bikes
- Real training and exposure in a global business
Working hours fall between 4 PM and 2 AM
Work with us
Our team is an ever-evolving bicycle, made up of unique and exceptional custom parts. Every team member plays a vital role in getting us through each stage of the race and constantly moving forward. Our days are filled with good coffee, hard work, lots of cycle talk and above all staying active mentally, physically and socially.
