Position Overview:

We are looking for energetic people to join our specialist cyclist insurance solutions company.  If you want to live and work in Stellenbosch but engage with Australian clients and learn about insurance, we want to hear from you.  

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You will be responsible for handling general customer service tasks efficiently whilst treating all customers with the best possible service. As a Customer Service Administrator, you will put the customer first, assisting them as quickly as possible. You will be a liaison between the customer and the sales and claims teams, ensuring that all communication is accurately captured on the correct platforms. 

Day-to-day duties:

• Taking inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently.
• Attending any missed calls, emails and Chat messages.
• Dealing with customer complaints in a professional manner.
• General customer service support.
• Online customer support for Hubtiger 

Ideal candidates will:

• Have 2+ years of relevant work experience.
• Have a proactive approach when it comes to dealing with clients.
• Be highly motivated and positive.
• Work well within a team environment.
• Have strong communication skills at all levels.
• Be eager to learn the products and daily processes to become an expert on the topics.

Reports to:

Customer Service Lead

Benefits:

• Competitive monthly salary depending on experience.
• Shift allowance
• Generous annual leave entitlement of 21 days, plus an additional day of Birthday Leave.
• Disability income benefit.
• Discount on salvaged bicycles, exclusive to our team members.
• Opportunity for international exposure, opening doors to diverse experiences and growth opportunities.

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