Client Experience Consultant

Purpose

Policy Sales: Following up on leads, taking inbound calls and assisting existing customers to take out policies or add additional coverage to their policies.

Customer Service: Constantly engaging with customers and responding to customer insurance queries.

Mailbox and Call handling: Respond to your own clients and assist fellow team members by attending to emails and calls aligned with service level agreements.

Reporting and Administration: Ensuring all internal and external processes are followed, allowing for accurate reporting and meeting of internal & partner requirements.

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Ideal candidates will be

• Active, enjoy a fast-paced environment and be able to think on their feet
• Enjoy speaking over the phone and building relationships with clients
• Be a team player
• Love learning, chasing targets and problem solving
• Able to listen well to match the best products with clients’ individual needs
• Good bicycle knowledge will be beneficial (or interested in the technical aspects of the sport)

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This is a great opportunity for individuals who are

• Graduates keen to enter the sales space and gain transferable skills
• Part-time students or post-graduates wanting to earn an income while studying
• Graduates or students looking for an internship
• More experienced sales agents looking for an exciting change

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Working Hours

Based in Stellenbosch, you will work Australian business hours which start between 00h00 and 02h00 and runs until 08h00 or 10h00.

We don’t beat about the bush… working Australian office hours from South Africa is tough, but if you have the grit it takes, you’ll find the experience you gain, our environment and the rewards are worth it.